UNIT 8:
COMPANIES
Page 78: Starting up
A.
Do the companies quiz. Discuss your
answer with a partner. Then turn to page 137 to check your answers.
Which company:
1.
Began in 1865 as a forestry and power
business?
a)
Ericsson b) Nokia c)
Motorola
2.
Produces the most successful toy in
history?
a)
Disney b) Fisher-price c) Mattel
3.
Has its head office in San Francisco?
a) Levi-Strauss b) Nike c) Calvin Klein
4.
Buy more sugar than any other company
in the world?
a)
Nestle b) Coca-Cola c)
Suchard
5.
Employs more people than any other
company?
a)
Wal-Mart b) Siemens c) General
Motors
6.
Has the largest factory in the world?
a) Boeing b) Ford c) Sony
7.
Was started by Ray A. Kroc in 1955?
a)
Burger King b) Kentucky Fried Chicken c) McDonald’s
Page 79: Language Focus 1
A.
Complete these sentences with the
present continuous form of the verbs in brackets.
1.
BMW is selling (sell) Minis in China
now.
2.
People is working (work) in the factory 51
weeks a year.
3.
I (call) about a problem.
4.
Many Chinese people is learning
(learn) English.
5.
She is attending
(attend) a course on presentation.
6.
He isn’t working (not work) in the office today.
7.
They are entertaining (entertain) some foreign guests.
B.
Complete the article about the food
group Pret a Manger. Use the present continuous form of the words form the box.
The number of Pret a Manger (PaM)
shops is
increasing not only in London,
but also in other parts of the UK. At present PaM is expanding its overseas business, particularly in China.
Currently it is
translating its advertising
material into Chinese. PaM is exporting its
winning formula to Hong Kong and Japan. PaM is planning to
open new shops in New York.
Page 80: Vocabulary
A.
These sentences describe two
companies, Autotech and Green Fingers. Choose pairs of sentences which describe
similar things and match them with the correct company.
No
|
AUTOTECH
A large car parts
company
|
GREEN FINGERS
A small garden
products company
|
1
|
John Smith started Autotech in 1960
|
George and James Hawkins began Green Fingers
in the 1920s
|
2
|
It has a workforce of 2.500
|
It employs about 35 people
|
3
|
Autotech exports to over 12 countries
|
Green Fingers sells some of its product
abroad
|
4
|
It manufactures car parts
|
It makes garden product
|
5
|
It launches twelve new products a year
|
It introduces one or two new components each
year
|
6
|
Autotech provides components for the car
industry
|
Green Fingers supplies the gardening industry
|
B.
Now underline the verbs which mean
the same thing in each pair of sentences in the box in Exercise A.
John Smith started Autotech in
1960.
George and James Hawkins began
Green Fingers in the 1920s.
It has a workforce of 2.500.
It employs about 35 people.
Autotech exports to over 12
countries.
Green Fingers sells some of
its product abroad.
It manufactures car parts.
It makes garden product.
It launches twelve new products
a year.
It introduces one or two new
components each year.
Autotech provides components
for the car industry.
Green Fingers supplies the
gardening industry.
Page 81: Reading
A.
What products do you think of when
you see these brands?
1.
Louis Vuitton : accessories, clothes, bag, wallet, luggage
2.
Givenchy : parfum, bag
3.
Kenzo :
parfum, cosmetic
4.
Donna Karan : clothes, accessories
B.
Read the first paragraph of the article
about LVMH and complete the fact file.
Name :
LVMH
Head office : France
Number of Stores : 1.500 stores
Products : accessories, watches, luggage, clothes
Number of brands : 60 brands
Workforce : 56.000
C.
Answer these questions.
1.
What percentage of LVMH’s staff do
not work in France? 63%
2.
What was the percentages increase in
sales at the Louis Vuitton division in the fourth quarter? 22%
3.
Which of the following were reasons
for the increase in LVMH’s sales?
a)
Well-known products c) Better research
b)
New stores d) New products
4.
How did the launch of the Tambour
watch help LVMH? Did
not have huge sales but it brought customers into the stores
5.
In which market did LVMH sell a lot
of products? US,
France and Japan
D.
Mark each statement true or false.
1.
LVMH’s main product is cosmetics. (false)
2.
LVMH’s doesn’t launch many new
product. (true)
3.
Sales in japan are poor. (false)
4.
LVMH’S products are well made. (true)
5.
The image of its products is
important to LVMH. (true)
Page 82: Language focus 2
A.
Underline the present simple or the
present continuous form of the verb to complete these sentences.
1.
I stay
/ am staying at the Ritz every time I’m
in New York. I stay / am staying at
the Ritz at the
moment.
2.
She works / is working at home today. She works /
is working at home every day.
3.
She often calls /
is calling Russia. At the moment she calls / is calling a customer
in Moscow.
4.
I don’t usually deal / dealing with the paperwork. I deal / am dealing with all the paperwork while Susan is away.
5.
It normally takes / is taking about two months. But this delivery
takes / is
taking longer than usual.
6.
We normally use / are using a London firm. This time we use / are using a
different company.
B.
Complete this article with the
present simple or the present continuous form of the verbs in brackets.
THE INDITEX GROUP
The Inditex Group owns
(own) six fashion chains including Zara. It has (have)
around 1.500 stores worldwide. It operates (operate)
in 44 countries. Inditex employs (employ)
27.000 people and has (have) more than 200
fashion designers.
Currently the fashion designers are working (work) on next year’s designs. The Inditex Group is doing (do) very well at the moment, and it is trying (try) to become a global fashion leader.
Amancio Ortega, the founder of
Inditex, also invests
(invest) in property and hotels. Most of this year’s investment staying (stay) in Spain.
UNIT 9: THE
WEB
Page 91: Vocabulary 1
A.
Read this advice about using the
internet. Match the underlined words with their definitions below.
How do you get started on the
internet? First you log on (1). Then, a good way is to go to an
efficient search
engine (2), for example, Yahoo! Or Google. You type in a keyword
(3) to show what you are looking for. Very quickly you receive a list of websites
(4) to choose form. Sometimes the list is long enough to keep surfers
(5) happy for many hours. When you find the right website, you can either download
(6) information or print it out. If you download a file with a virus in it,
your computer may crash (7).
a)
People who spend a lot of time using
the internet. (5)
b)
Take information from the internet
and copy it your computer. (6)
c)
A website which finds information
about other websites. (4)
d)
Place on the internet containing
information. (2)
e)
Your computer stops working because
of a problem. (7)
f)
Enter information to start using a
computer or websites. (1)
g)
The word which tells the search
engine what you are looking for. (3)
Page 93: Language focus 1
A.
Complete these sentences using going to.
1.
What are you going to do?
2.
Well, I am not going to sell the company.
B.
Complete these sentences using the
present continuous form of the verb in brackets.
1.
What are they doing
next week? (do)
2.
They are not working. They’re on holiday.
(work)
C.
Complete these sentences using the
present continuous form of the verb in brackets.
I’m meeting (meet)
Mr. Yamashiro next week. He is arriving (arrive) on Tuesday night. On
Wednesday I’m
taking (take) him to the factory.
I’m not
seeing (not see) him on Thursday.
But I’m
driving (drive) him to the
airport on Friday.
D.
E.
Tick the plans below which are true
for you. Add four more plans to each list.
Next
week
Go to the bank (x)
Have a meeting (x)
Do my homework (√)
Phone my parents (√)
Finish scientific writing (√)
Holiday with my family (√)
Next
year
Go abroad (√)
Design my own web page (√)
Give up smoking (x)
Change my job (x)
Go to Mecca with my parents (√)
Page 94: Reading
A.
Do you think is difficult to find
products on the internet? What kind of products do you search for on the
internet?
B.
Scan the article and note the names
of all the companies.
·
AOL
·
Yahoo
·
Overture
·
Dot.com
·
Earthink
·
Jupiter Research
·
Goto.com
C.
Read the article and choose the best
answers to these questions.
1.
These days big internet companies are
making:
a)
More profit b) Less
profit
2.
Many internet companies failed
because:
a)
Sales were poor b)
They didn’t advertise enough
3.
Martin Child says it is important:
a)
To be able to find a company’s
product b) To do
a lot of research
4.
Overture made $142.8m during a period
of:
a)
3 months b)
6 months
5.
For research engines like Google, the
main problem is:
a)
To get good staff b) To offer
services which and different
Page 95: Vocabulary 2 time expression
A.
Complete these future time
expressions with words from the box.
1.
Sales of luxury cars will double by next
year.
2.
In two weeks’
time we’ll review the budget.
3.
We’re entertaining the suppliers tomorrow evening.
4.
They will introduce the new marketing
strategy in the near future.
5.
She wants us to increase exports
before the end of June.
6.
Our launch deadline is the week after next.
7.
He’s going to rebuild the website at
the weekend.
8.
Your flight will board a couple of
hours from now.
Page 95: Language focus 2 will
A.
Read the following sentences from a
chairperson’s I.T plan. Put will in the correct position in each line.
1.
All our catalogues (will) be online by
next year
2.
In ten years 80% of our sales (will)
be online
3.
Most of our customers (will) order
their products at their computer
4.
Customers (will) open one account to
make all their purchases
5.
Security (won’t) be a problem
6.
As a result, (will) efficiency
improve
B.
Match the statements to the offers.
1.
I haven’t got a hard copy of the
report (b)
2.
I can’t find Susan’s address (e)
3.
I think it’s time to go home (d)
4.
These boxes are so heavy (a)
5.
I’m very thirsty (c)
Page 97: Writing
To :
PT. Printer ABC
Flamingo street, number 18, South Tangerang
From :
FLOWER PRINTING
Jasmine street,
Number 22, East Jakarta
Date :
Jakarta, May 6th, 2016
Subject : Complaint about some damages of
the goods
Dear Sir,
Through this letter we inform
you that our order had arrived on time. However, after we checked the
products you sent us, there are some damages of some printer.
The damages are:
1.
Power supply off, the printer can’t
operate
2.
There are black marks on the front
of the paper
3.
Damage
to the basic circuit such as paper feed the printer head, carriage head
printer, power supply, electronic control package
For the
evidence, we will send you back the damage products to be re-check by your company.
We hope in
the future, we would not receive any more damaged products like this. If this
thing happen again, we are sorry that we will cut off our cooperation
contract.
Thank you for
your concern, we will wait for you reply.
Regards,
FLOWER
PRINTING
|
UNIT 10: JOBS
Page 106: Starting up
A.
Look at these jobs. Who do you think
should get the highest salary for these jobs? Put the jobs in order, highest
salary first.
·
Lawyer (3)
·
Nurse
(8)
·
Football star (1)
·
Accountant (4)
·
Fashion model (2)
·
Postal worker (10)
·
Firefighter (7)
·
Teacher (9)
·
Advertising executive (5)
·
Air traffic controller (6)
B.
C.
Which of the following would you like
(√) or not like (x) in a job?
1.
A lot of telephone work (√)
2.
Writing lots of reports (x)
3.
Working with the same people (√)
4.
Working with a lot of different
people (x)
5.
Working on your own (√)
6.
Sharing an office (√)
7.
Using English at work (√)
8.
Working flexible hours (including
weekends) (√)
9.
Casual dress (√)
10. Uniforms (x)
Page 107: Vocabulary
A.
Complete the first part of this
advertisement with the verbs from the box. Use the words in brackets to help
you.
KARADA
MODE PLC
EUROPEAN
MANAGER €50K + CAR
Are
you the person we are looking for?
THE ROLE
We are looking for a talented person
for this position. In this exciting job you will need to:
Lead a team of 25 (be in charge of)
Set up a new branch
in Amsterdam (start)
Train new staff (teach)
Increase sales in all markets (make more)
Develop new products (create)
Improve communication
between our head office and local branches (make better)
B.
Complete the second part of the
advertisement with the verbs from the box.
THE PERSON
In your present job you:
Manage a large department in the clothing industry
(control)
Plain budgets (think about the future)
Organize sales conferences and trade exhibitions
(arrange)
Deal customers, suppliers and their problems (take
action)
Page 108: Language focus 1
A.
Match the job interview questions 1
to 5 with their answers a) to e).
1.
How many jobs have you had since
leaving university? (e)
2.
Why have you changed jobs so Often? (c)
3.
What have you done that shows Leadership?
(a)
4.
In what ways has your job changed since
you joined the company? (b)
5.
Have you ever worked with a difficult
person? (d)
a)
I now have more responsibility and work
longer hours.
b)
Well, I lead the sales team. I’m also
chairperson of a local business association
c)
I wanted to earn more money
d)
Well, the boss in my last company
wasn’t easy to work with
e)
I’ve worked for six companies
B.
C.
Complete these interview questions
using the present perfect from of the verb in brackets.
1.
How have you
changed (you change) over the
last five years?
2.
What other jobs have you applied for (you apply for) recently?
3.
What have you read (you read) recently?
4.
What kind of people have you work (you work) with?
5.
What sort of bosses have you had (you have)?
6.
What have you learn (you learn) from your other jobs?
7.
What sort of problems have you had (you have) to deal with?
8.
What have you do (you do) that shows
leadership?
Page 109: Reading
A.
B.
Mark each statement true or false.
1.
Cristina Kramer studied in Brazil. (true)
2.
She has worked for two different
companies. (true)
3.
She arranged seminars when she worked
for Brazil Instruments. (false)
4.
She was a manager at Brazil
Instruments. (false)
5.
She has sold software in Sao Paulo. (true)
6.
She is interested in keeping fit. (true)
C.
Work in pairs. Answer these
questions.
1.
How many pages is a typical CV in
your country? 2
pages
2.
Do you include a photo? Do you think
it is a good idea?
3.
Does it have the same headings as
Cristina Kramer’s CV? Yes, have the same headings as Cristina Kramer’s CV
4.
Do you include any other information
in CVs in your country?
Page 110: Language focus 2
A.
Underline the past simple or the
present perfect form of the verbs to complete this extract.
I think I had / have had
an interesting career. I studied / have studied at Oxford University
from 1997 to 2000. Then I applied / have applied for
jobs abroad. I worked
/ have worked in Hong Kong for a year, and then I went / have been to Japan in 2001.
I did / have done a
number of different jobs. I sold / have sold computer
software in Hong Kong. I taught / have taught English in Japan. I wrote
/ have
written a book, and I ran / have run my own business.
B.
Tick the expressions you can use to
complete this sentence.
The manager has been here before.
Before (√)
Twice
Last year
Since 2 o’clock (√)
Two weeks ago
Often
For two hours (√)
This afternoon
At 2 o’clock
Recently
UNIT 11:
COMMUNICATION
Page 6: Starting up
A.
What makes a good communication?
Choose the here most important factors.
·
Fluency in the language
·
An extensive vocabulary
·
Not being afraid of making mistakes
B.
C.
Discuss these questions.
1.
What forms of written and spoken
communication can you think of? For example: e-mails, interviews
2.
Which of the above do you like using?
Why?
Interview, because
it can measure how we are proficient in communicating with others.
3.
What problems can people have with
them?
The
problems frequently facing when interview usually we will be more nervous.
4.
How can these problems be solved?
One
of the solution I think is called and soothing ourselves.
Page 6: Vocabulary good communicators
A.
Which words below apply to good
communicators? Which apply to bad communicators?
Good communicators:
Articulate, Coherent, Eloquent, Fluent, Focused, Extrovert,
Persuasive, Responsive, Succinct.
Bad communicators:
Hesitant, Inhibited, Rambling, Sensitive, Reserved
Page 7: Vocabulary
B.
Which of the words in exercise A have
the following meanings?
1.
Concise : Succinct
2.
Reluctant to speak : Reserved
3.
Talking in a confused way : Rambling
4.
Able to express ideas well : Articulate
5.
Clear and easy to understand : Coherent
6.
Good at influencing people : Persuasive
7.
Outgoing : Extrovert
8.
Reacting in a positive way : Sensitive
C.
Complete this talk by a communication
expert with the verbs from the box.
Good communication really listen
to people and take in what is said. They maintain eye contact and have a
relaxed body language, but they seldom ramble and stop people talking. If they don’t
understand and want to explain something they wait for a suitable
opportunity.
When speaking, effective
communicators are good at giving information. They do not interrupt their listener. They make their points clearly. They will
avoid technical terms, abbreviations or jargon. If they do need to use
unfamiliar terminology they engage by giving an easy to understand
example. Furthermore, although they may digress and
leave the main point to give additional information and details where appropriate,
they will not confuse and lose sight of their main message. Really
effective communicators who have the ability to clarify
with colleagues, employees, customers and suppliers are a valuable asset
for any business.
Page 8: Reading
A.
B.
Select three of the items below
which, in your opinion, best contribute to improving communication.
·
Mobile phone
·
Trust
·
Frequent meetings
Page 9:
C.
Read the article and complete the
chart below.
COMMUNICATION PROBLEMS
a.
High Tech
Consequences
1.
Senior manager hide behind their computers
2.
Staff use voice mail to screen calls
3.
Employees sitting next each other will send e-mails rather than speak
b.
Information Overload
Consequences
4.
People stop listening
c.
Common Loyalties
Consequences
5.
Can even extend to question of safety
D.
Read the article again and answer
these questions.
1.
What communication problem did
Gearbulk have?
can
create barries - senior manager hide behind their computers, staff use voice
mail to screen calls, employees sitting next each other will send e-mails
rather than speak.
2.
How did Gearbulk overcome the
problems?
manager
should get up, walk round the office and talk to people.
3.
What solution does Theobald recommend
for the above problems?
Theobald
recommend checking e-mails only three times a day, allocating a set period of
time to deal with it.
4.
According to the author, why do staff
often receive too many e-mails?
many
email accounts attached.
5.
Why weren’t the two government
departments (responsible for air safety) communicating?
because
the government was trying to save money and both group felt threatened. The
individuals were highly identified with there own organisation and unwilling to
communicate with the other department.
6.
What does the author think about
sending people on communication courses?
sending
such people on yet another "how to communication" course will be
pointless.
E.
Which word in each group does not
form a word partnership with the word in bold?
1.
Waste :
resources, information
2.
Face :
trouble, difficulties
3.
Duplicate : time, work
4.
Install : factories, equipment
5.
Save :
time, experience
6.
Develop : truth, loyalty
7.
Share :
support, ideas
8.
Allocate : ideas, resources
9.
Interrupt : e-mails, conversations
Page 10: Language Review idioms
A.
Complete these idioms with the
missing words form the box.
a)
To put in a nutshell
b)
To get straight to the point
c)
To hear it on the grapevine
d)
To put you in the picture
e)
To get wrong end of the wires
f)
To be on the same wavelength
g)
Can’t make head or tail of it
h)
To talk at cross purposes
i)
To beat about the bush
j)
To get our crossed stick
B.
Which of the idioms in exercise A
mean the following?
1.
To fail to understand anything wires
2.
To share similar opinions and ideas wavelength
3.
To summaries briefly nutshell
4.
To misunderstand bush
5.
To delay talking about something stick
6.
To give the latest information
tail
7.
To talk about the most important
thing point
8.
To hear about something passed from
one person to another grapevine
C.
Complete the sentences with the
idioms form exercise A.
1.
Ok, I’ll stick
I’m afraid we’re going to have to let you go.
2.
‘You and your boss seem to agree on
most things.’ ‘Yes, we are wavelength
3.
Some important decisions were taken
at yesterday’s meeting. Let me nutshell
4.
I think we are tail. I mean next month, not
this month.
5.
He never gives you a straight answer.
He’s always bush
6.
I purposes that he’s been fired. It is true?
7.
It’s a very complicated system, but
to grapevine
it works exactly like a big kettle
8.
If you think our biggest problem is
market share then you have picture
9.
This report makes no sense at all. I point
10. Everyone
arrived for the meeting at different times. We must have wires
D.
Ask your partner the following
questions.
1.
What have you heard on the grapevine
recently?
I recently have
heard on the grapevine that there are news an earthquake in the Malang, East
Java measuring 6.2 Richter scale.
2.
When was the last time you got the
wrong end of the stick?
to misunderstand
what someone has said or to misunderstand a situation.
3.
When it necessary to put someone in
the picture?
Taking a picture
of a person in a public space.
4.
In what situations is it good to beat
about the bush?
Don't beat around the bush. Just tell me where my brother is. There is no point in beating about the bush. I'm leaving you.
5.
Can you give an example of when you
were talking at cross purposes?
The two groups of advisors seemed to be working at cross purposes during this crisis.
6.
Is there anything you can’t make head
or tail of?
to absolutely
not understand something.
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