Minggu, 23 Oktober 2016

Tugas Softskill Bahasa Inggris Bisnis 1 bulan kedua


UNIT 4: TRAVEL

Page 35: Vocabulary travel details
A.       
B.      Now count the numbers.
1.      From one to ten
One, two, three, four, five, six, seven, eight, nine, ten.
2.      From 11 to 25
11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25.
3.      In tens, from 20 to 100
20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 77, 78, 79, 80, 81, 82, 83, 84, 85, 86, 87, 88, 89, 90, 91, 92, 93, 94 ,95, 96, 97, 98, 99, 100.
C.       
D.     People often do these things when they travel. Match the verbs with the correct phrases.
1.      Buy (b)                               a) security
2.      Confirm (d)                       b) a ticket
3.      Collect (e)                         c) at the check-in
4.      Go through (a)                  d) their flight
5.      Queue (c)                          e) their luggage
6.      Watch (i)                           f) a hotel room
7.      Take (j)                              g) some shopping
8.      Book (f)                             h) at the hotel
9.      Do  (g)                                i) an in-flight movie
10.  Check in (h)                       j) a bus or taxi

Page 36:
E.       
F.       Complete the sentences. Use the nouns from the box.
At the ticket office
1.      I need to change my booking
2.      Is there a direct flight?
At the check-in desk
3.      Can I take this as hand luggage?
4.      Can I have an aisle seat?
In a taxi
5.      Please take me to the city centre
6.      Can I have a receipt, please?
At the hotel
7.      I have a reservation for two nights. My name’s Burkhard
8.      Can I send a fax from here?
9.      Can I have an alarm call at 6:45, please?
10.  I’m checking out today, can I have the bill, please?

Page 37:
A.      Put the dialogue into the correct order.
Paolo:              Paolo Ranieri speaking
Judith:              Oh, hello, Paolo. This is Judith Preiss here
Paolo:              Hi, Judith
Judith:              Paolo, I’m calling about that meeting. Can you make next Wednesday?
Paolo:              I’m sorry, Judith I can’t. But I can make Thursday or Friday 
Judith:              well, I can’t do Thursday, but Friday is OK    
Paolo:              OK, Friday it is. Can we meet in the morning – say 10 o’clock?
Judith:              10 o’clock’s fine. Oh, and can I bring my colleague, Sabrina? You met her at the conference                 
Paolo:              of course. I can pick you up from the station if you like 
Judith:              Great, see you on Friday. Bye
B.      Answer these questions about the dialogue in Exercise A. Use Yes, he / she / they can or No, he / she / they can’t.
1.      Can Paolo meet Judith on Wednesday? No, she can’t
2.      Can Judith meet Paolo on Thursday? No, he can’t
3.      Can Judith and Paolo meet on Friday? Yes, they can
4.      Can Paolo pick up Judith and Sabrina from the station? Yes, she can

Page 38: Reading Business Hotel
A.      Tick the facilities you expect to find in a business hotel.
Fitness centre                                               
Reception desk           
Gift shop                     
Restaurant                 
Secretarial services   
Function rooms          
Childcare service       
Fax machine               
B.      Read the brochure. Underline the words from exercise A which are in the brochure.
Paragraph 2 line 3 fax machine
Paragraph 3 line 1 fitness centre
Paragraph 3 line 2 restaurant
Paragraph 5 line 1 function room
Paragraph 5 line 2 secretarial services
C.      Ask and answer questions about the Tower Hotel.
1.      Watch TV programmes in English?
A: Can you watch TV programmes in English?
B:  yes, you can.
2.      A: Can you use your computer in your room?
B: yes, I can
3.      A: can we swim at the hotel?
B: yes, we can
4.      A: can you send a fax?
B: yes, I can
5.      A: can we eat in the hotel?
B: yes, we can
6.      A: can we play tennis at the hotel?
B: yes, we can
7.      A: can we hold a meeting?
B: yes, we can

Page 39: Language focus 2
A.      Complete these sentences with the correct form of there is or there are.
1.      It’s a very small airport there aren’t any shops in the terminal.
2.      There is a problem with my ticket?
3.      There isn’t any aisle seats available
4.      There is a stopover in Frankfurt
5.      There is any flights to Zurich tonight?
6.      I’m a afraid there isn’t a flight to Warsaw this afternoon
7.      There are two cafes in the terminal
8.      There is any buses from the airport to the city centre?

UNIT 5: FOOD AND ENTERTAINING

Page 43: Vocabulary eating out
A.      Choose odd the one out in each group of food words. Use the words from the box to explain your answer.
1.      Salmon                  Tuna                cod                  onion
·         Onion – it’s a kind of vegetable
2.      Beef                       apple               lamb                chicken
·         Apple – it’s a kind of fruit
3.      Carrot                    peas                 trout                broccoli
·         Trout – it’s a kind of fish
B.      Look at these words for parts of a menu.
Starter
Main Course
Dessert
Soup
Steak
Ice cream
Salad
Grilled fish
Fruit
Pate

Apple pie
C.      Underline the correct word to complete each sentences.
1.      You ask for the receipt / menu at the start of a meal.
2.      You ask for the menu / bill at the end of a meal.
3.      You ask for the bill / receipt after you pay.

Page 43: Reading Tipping
A.      Match these people to the places where they work. Then make sentences.
A hairdresser works in a salon
1.      Hairdresser                                   a) hotel rooms
2.      Waiter / waitress                          b) taxi
3.      Porter                                            c) health centre
4.      Dentist                                           d) restaurant
5.      Maid                                              e) salon
6.      Cab driver                                     f) hotel reception

Page 44:
D.     Read the article. Then answer the questions.
1.      How much do dinners usually tip waiting staff, according to the article?
Research in the US, more than 90 percent of restaurant diners tip their waiter or waitress about 10 percent of the bill
2.      What can increase tipping, according to the article? Tick three answers.
a) Giving extra things for free
b) Quick service
e) Creating a good relationship with customers
3.      What can waiting staff do to increase tipping, according to the article? Tick three answers.
b) Visit the table often to make sure the customer is happy
c) Smile at the customer
d) Be pleasant and helpful

Page 45: Language focus 1
A.      Thick the correct sentences. Correct the mistakes in the other sentences.
1.      I’d like any water
I’d like some water
2.      Could I have some more coffee, please?
3.      Are there any restaurants near here?
4.      There isn’t any wine left
5.      I’d like some cheese, please
6.      Do you have any soft drinks?
B.      Read the dialogue about choosing a restaurant. Underline the correct words to complete it.
Mina:               There are some / any good restaurant in the centre.
Ivan:                Yes, but there isn’t some / any parking. We could go to the Texas steakhouse near the airport
Mina:               do they serve some / any vegetarian dishes?
Ivan:                I don’t think so. How about the Marina? They do some / any great fish dishes, and they have some / any vegetarian starters, too.
Mina:               good idea. I’ll see if they’ve got a table for 9 o’clock

Page 46: Language focus 2
A.      Tick the countable nouns.
1.      Reservation          
2.      Fax                        
3.      Air conditioning   
4.      Bathroom             
5.      Bill                        
6.      Employee             
7.      Equipment            
8.      Hotel                    
9.      Information
10.  Seat                      
11.  Luggage               
12.  Flight
13.  Menu                    
14.  Money                  
15.  Overtime              
16.  Receipt
17.  Table                    
18.  Tip                        
19.  Transport             
20.  Soup
21.  Work
B.      Correct the mistakes in these sentences. Use a lot of, many or much.
1.      They don’t have much vegetarian dishes here.               A lot of / many
2.      How much does it cost?
3.      The restaurant hasn’t got many tables left.
4.      I don’t have many time at the moment.
5.      I drink much coffee.
6.      There aren’t many hotels in the city centre.
7.      It costs a lot of money.
C.      Work in pairs. Complete the questions with many or much. Then ask and answer the questions with a partner.
1.      A: How much cash do you have in your wallet?
B: about 20 euros
2.      A: How many keys do you have in your bag / pocket?
B: about 5 keys
3.      A: How many people are there in your company?
B: about 40 people
4.      A: How many time do you have for lunch?
B: about 3 hours
5.      A: How many day’s holiday a year do you have?
B: about 14 days
6.      A: How many language do you speak?
B: about 3 language
7.      A: How many do you usually tip in a restaurant?
B: about 15% of the bill

Page 49: Writing
Write an e-mail to your customer. Invite him or her to dinner and give details of the restaurant. Include the date and time and the name, location and type of restaurant.

Dear, Ms. Aurel
I would like to invite you to dinner after your visit to our company next week. If you have time. Our managing director, Liam Payne, will also come.
I will book a table at an Indonesian restaurant, Mang Kabayan for 7 p.m on Thursday evening.
I hope you can join us. Please can you let me know this week.
Best wishes
Dinar Tema Giacinta

UNIT 6: SALES

Page 51: Vocabulary 1 buying and selling
A.      Read the Delfos sales leaflet. Find expressions which mean the following:
1.      There are some good offers.
Great deals
2.      The buyer pays only a small amount of money at the beginning.
Low deposit
3.      The buyer pays some money every four weeks for a year.
Pay £50 now followed by 12 monthly payments
4.      There is no cost for transporting the goods to the buyer.
3 years guarantee
5.      It doesn’t cost extra to pay over 12 months.
Interest free credit
B.      Read the sentences. Does a buyer or a seller say them? Write B or S in each box.
1.      We often great deals.                               (S)
2.      I’d like to place an order.                         (B)
3.      Do you give a guarantee?                         (B)
4.      I’d like to compare prices.                        (B)
5.      Are the goods in stock?                             (B)
6.      Can you pay a deposit?                             (S)
7.      We always deliver on time.                      (S)
8.      Can I make monthly payments?               (B)

Page 52: Reading thirsty for success?
A.      Before you read the ad, match these words to their meanings.
1.      Ambitious  (c)                    a) active and able to work hard
2.      Energetic (a)                     b) showing a lot of excitement and interest
3.      Enthusiastic (b)                 c) having a strong desire to be successful
B.      Read the ad quickly. Answer these questions.
1.      What salary is IBI offering?
About £30.000
2.      Does IBI provide a company car?
No. it doesn’t
3.      Does IBI provide a company pension?
Yes, it does
4.      How can you get more information?
Telephone their contact Melissa Davis
C.      Now read the ad carefully. Mark each statement true or false.
1.      IBI sells soft drinks.                                                                       true
2.      Last year IBI increased profits by 15 percent.                              false
3.      Last year IBI introduce new products.                                          true
4.      IBI is increasing the number of people in its sales team.            false
5.      IBI is looking for ambitious people with no sales experience.     false
6.      IBI wants its representatives to give advice to customers.          True

Page 53: Language focus 1 past simple
Complete the sales report. Use the past simple of the verbs in brackets.
Report on sales trip – South Korea
Last December I visited (visit) our major customers from big department stores in South Korea.
On 5th December I meet (meet) Mrs Kyoung Ai Lee in Seoul. We (send) her 200 brochures in June.
On 6th December I made (make) a presentation to Mrs Lee’s sales staff on our products and (advise) them how to display them.
The following day I gone (go) to Seoul and our agent introduced (introduce) me to Mrs Ha, the chief buyer of a new department store in the capital. She asked (ask) me to send her 500 brochures. I given (give) her some samples of our products.
I flown (fly) back to head office in Paris on the 9th.

Page 54: Vocabulary 2
A.      Put the words from the box into the correct place in the Dart leaflet.
DART CAR HIRE
Special summer promotion
1.      Save up to 50% on selected models
2.      Three Days for the price of two
3.      free Insurance and unlimited mileage
4.      Extra 10% discount until the end of June
5.      For a limited period only
B.      Mark the sentences about the Dart leaflet true of false.
1.      The buyer can get some deals for half price.                  true
2.      The buyer get 33% more time for the same price.          false   
3.      There is an extra cost for insurance.                                false
4.      The price is cheaper if the buyer is quick.                       true
5.      The offer is only for a short time.                                    true

Page 55
A.      Underline the correct words to complete this article.
PROFILE
Miguel Perez studied business at Santiago de Compostela University in Spain from 1995 to 1998. During the summer holidays, he worked part time as a salesman for Levi’s.
After graduating on July 1998, he wanted to continue in sales, so he worked for a year in the sales department of his family’s company. He decided to improve his business English. In September 1999, he went to London to study for a Diploma in Business with English. During that year, he worked part time for the students Union.
In July 2000, he began looking for a sales job. Six months later, he got a permanent position in a shipping company. However, a year ago, he changed his job and joined Futura Financial Services. He now works in the sales department. Last month he was voted salesperson of the year.
B.      Write an article about Kevin Warren’s career like the one about Miguel Perez. Use these notes.
Kevin Warren studied law at Britol University from 1979 to 1982. During the summer holidays, he worked part time as a seller ticket for events to student for Organise Social Event. After graduating at 1982, he went to US to work for Disney Corporation, Florida. At 1984, he return to UK to start business with partner and he start to open his own travel agency, he worked there for two years. Next at 1990 he joined Coca-Cola as a sales manager. At 1995 he become Director of Cold Drinks Division and at 2000 he become Vice President and General Manager of UK regions.

UNIT 7: MARKETS

Page 71: Vocabulary types of market
C.      Match the beginnings of the sentences 1 to 5 with their endings a) to e).
Coca-Cola is a mass market product; it (e)
Selling special interest holidays is a niche market; it (a)
Rolex watches sell in a luxury market; they are (d)
An export market (b)
A home market (c)

(a)   Is a small but often profitable market
(b)   Is outside the producer’s country
(c)    Is in the producer’s country
(d)   High quality and expensive goods
(e)   Sells to large numbers of people
D.      
E.      Match the beginnings of the sentences 1 to 5 with their endings a) to e).

1.      A new market (e)                          a) is large
2.      A growing market (d)                    b) allows companies to make money
3.      A profitable market (c)                 c) is good to enter
4.      A big market (a)                            d) is getting larger
5.      An attractive market (b)               e) is at an early stage
F.       Match the adjectives from exercise E with their opposite meanings a) to e).
a)      Unattractive - attractive
b)      Unprofitable - profitable
c)      Mature - new
d)      Declining - growing
e)      Small - big

Page 72: Reading
A.      Find these numbers in the article. Write them in figures.
1.      One point three billion
1.3 billion – 1.300.000.000
2.      Four thousand
Four thousand – 4.000
3.      Six hundred thousand
Six hundred thousand – 6.000
4.      Sixty
5.      Twelve thousand pounds
Twelve thousand pounds - £12.000
6.      Ninety thousand pounds
Ninety thousand pounds - £90.000
B.      What does each number in exercise A refer to?
1.3 billion – the number of people in China
4.000 – the number of new cars that arrive
600.000 – the number of new drivers that get license in a year
60 – the number of cars that Porsche hope will increase in sale
£12.000 – the price of a Jeep Cherokee
£90.000 – the price of Porsche
C.      Read the article carefully and complete these sentences.
1.      Car sales in China are b a year ago
a)      The same as                b) higher than                         c) lower than
2.      China is a big market of b
a)      Ford                             b) Volkswagen                         c) Porsche
3.      The number of c cause problems for other traffic
a)      Cars                             b) animals                               c) bicycles
4.      The government wants to make roads a
a)      Wider                          b) longer                                 c) cleaner
5.      Mr Zong owns a a
a)      Jeep                             b) Porsche                               c) Ford
D.     Find words in the article which mean:
1.      Time of high sales (paragraph 1) boom
2.      Makers (paragraph 2) manufactures
3.      People who buy (paragraph 4) consumer
4.      Two times as many (paragraph 4) double
5.      To damage very badly (paragraph 6) destroy
6.      Bought (paragraph 7) purchased

Page 73: Language focus 1
A.      Correct the mistakes in these sentences.
1.      It is harder to break into export markets than home markets.
2.      China is bigger market than Japan,
3.      Our market share is lower than it was last year.
4.      The rate of inflation is worse this month than it was last month.
5.      This month’s sales are higher than last month’s.
6.      The Asian market is better than the European market for rice.
B.      Complete the conversation using the superlative form of the adjectives.
1.      This is a good product
Yes, it’s the best product on the market
2.      This is an expensive hotel
Yes, it’s the most expensive place in the city
3.      She is a very popular manager.
Yes, she’s the most popular head of department in the company
4.      This is a cheap product
Yes, it’s the cheapest product in the catalogue
5.      This is a very competitive market
Yes, it’s the most competitive market in Asia
6.      This a bad year
Yes, it’s the worst year in the last ten years
C.      Complete the article with the appropriate form of the word in brackets.
Profile
………………………………………………………………………………………………………………………………..
I opened a hairdressing salon last year. The most important (important) things is to think about your target customers. My hairdressing salon is located in my parents hotel. My customers are older (old) and richer (rich) than my main competitor’s. They like excellent service and a cup of coffee. My main competitor’s customer are younger (young) than mine. She offers a cheaper (cheap) service than I do. However, my salon is more comfortable (comfortable) than hers. My the most exciting (exciting) customer is a famous model.

Page 75: Language focus 2
A.      Complete these sentences about the cars.
1.      The white car is much bigger than the black car.
2.      The black car is a little bigger than the red car.

Page 77: Writing
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